Job scope: Under administrative direction of the Chief Operations Officer, directs the Informaiton Technology (IT) operations directly and through subordinate staff; represents the Center to all partner agencies, planning groups, and the community regarding information technology operations as a member of the Operations leadership team. This position is responsible for analyzing and directing all IT related activities of the organization with supervisory responsibilities for all assigned to the IT department. Be accountable for ensuring continuity of computer services for computer users throughout the organization through planning, technical leadership, and project coordination. As part of the Executive Management Team collaborates to set strategic goals for the organization and it is the function of the IT Director to deploy these plans as it pertains to information technology. Ensure proper functioning of the organization's information processing system and makes upgrades as necessary. Participate and maintain the IT (Information Technology) budget for the Center. Provide day-to-day support to end users relating to any computer issues. Work with other IT staff to improve performance and connectivity issues for the Center. Continue to evaluate the Centers Technology plan to stay current with technology where needed. Support the clinical data system
(i.e.: support end users, apply updates, write specialized reports when needed and make the appropriate software changes to be
compliant with the various contracts the center enters in to. Provide and help IT staff with supporting our LAN/WAN, video network, antivirus software, firewall, e-mail software. Analyze data from the Center's clinical system before sending them to external sources. Functions as a team member leader of the Operations Leadership Team. Assignments are complex, vary greatly and tend to be unique and difficult and require evaluation, analysis and interpretative thinking. Requires the exercise of a high degree of independence and freedom of action to assist in the ongoing needs for re-design in existing programs.
Education/licensure:
Current valid driver's license in state of residence.
High School Diploma or GED. Current valid driver's license in state of residence. B.S. in Computer Science or
Equivalent Experience.
Experience/Knowledge: Strategy and planning- be able to think ahead and plan over a 12 -24-month period time span. Forecast costs, equipment and personnel needs for projects and programs as required and related to IT operations. Assume the leadership role in developing and maintaining the information technology infrastructure as the organizations needs change. Ability to organize and manage multiple priorities. Technical skills and experience in local and wide area networks. Problem analysis and problem resolution at both strategic and functional levels. Good understanding of current applications and trends in Information Technology. Ability to analyze information related to computer technology to assist in directing company management in the selection of software and hardware to meet the needs of the organization. Working knowledge of Microsoft Products (ex: Word, Excel, Outlook and Access Databases). Ability to trouble shoot and problem solve software issues (ex: Care Batching, Credible, e3 and SAGE). Experience working with the Community Contracts System requirements, (ex: Care System). Ability to Supervisor and give directions to staff when needed. Able to work in a Center Wide Help Desk environment (support end users). Able to manage projects from start to finish.
Physical requirements that are bona fide occupational qualifications essential to the performance of the job:
Ability to sit at a computer for extended periods. Visual and auditory acuity sufficient to evaluate center's information technology needs. Work endurance sufficient to work an 8 to 12 hour day. Hours may vary, weekend work and after hours on-call as needed to ensure information technology needs are met