Responsible for the efficient and effective oversight of the Child and Adolescent Mental Health Services, Early Childhood Intervention (ECI), STAR Program, and Parents As Teachers (PAT) Program, Children's Substance Use Programming - including, but not limited to, maintaining the quality of treatment, assuring compliance with programmatic regulatory and licensing requirements, maintaining staffing and productivity levels, ensuring customer satisfaction and cost effective service delivery, implementing continuous quality improvement initiatives, and developing and ensuring compliance with managed care contracts, State Contracts, and meeting financial and clinical requirements of the Agency. Participates as a member of the Sr. Program Operations Leadership Team. A primary focus of this position is getting relationships with school systems, education service centers and juvenile justice in all nine authority counties.
Program leadership, development and direction for services within the Program Operations Division: 6 outpatient clinics, and leadership, development and direction of the Children's Behavioral Health Services (CBHS) Division including development of programs in the following areas: In-Home Therapy, Therapeutic Mentoring, Community Service Agencies, Individual and Flexible Support Services, Family Networks, School Systems/Education Service Centers and Student Assistance Programs.
• Budget development and monitoring including revenue and expense tracking and adjustment.
• Provide leadership to a multidisciplinary team, building cohesiveness within programs and between programs located in multiple physical locations through regular staff meetings and visitations to programs.
• Personnel management through direct reports, including hiring, deployment, performance review, staff development, discipline, and termination recommendations.
• Develop, modify and monitor operating policies/procedures for the Division.
• Responsible for new program development in the area of behavioral health and developing new revenue sources.
• Represent Community Healthcore at appropriate meetings.
• Monitor clinician productivity and develop and implement systems to ensure clinicians achieve productivity standards.
• Ensure timely access to care and achievement of productivity goals.
• In conjunction with the clinical leadership, ensure that all programs are implementing clinical services in the context of the overall Program Operations philosophy and goals and that Quality Improvement processes are integral to the operation.
• Regularly meet with the Program Operations Directors to ensure that operations are in accordance with policies/procedures across divisions/programs.
• Ensure that all incidents, grievances and complaints are processed according to procedure.
• Collaborates with leadership and staff from other divisions and programs within the organization to assist in integration and efforts to provide seamless, coordinated care for populations served.
• Represents the organization in community, state and trade association committees as requested.
• In conjunction with the clinical leadership ensure that all clinical services and processes are meeting or exceeding regulatory and accreditation standards.
• Other related duties as assigned.Manages and supervises Program Operations Children's Division. Responsible for the overall direction, coordination, and evaluation of programs. Carries out supervisory responsibilities in accordance with the organization's policies/procedures and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ability to define problems, collect data, establish facts, and draw valid conclusions. Adept at building effective teams and motivating others to achieve more, particularly in complex and dynamic organizations. Ability to develop collaborative relationships with the community
Experience/Knowledge:Requires extensive experience in developing health programs for specific populations. Knowledge of health system research and funding sources. Proficient in Microsoft Office Software including Word, Excel and PowerPoint. Ability to read, analyze, and interpret financial reports. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Physical requirements that are bona fide occupational qualifications essential to the performance of the job:Mobility and ability to sit, ben and reach during an 8 to 10 hour day. Visual and auditory acuity sufficient to monitor program operation and environment of care and to maintain accurate records.