Responsible for scheduling, rescheduling visits for multiple service programs, by collecting all necessary information for schedule and registration preparation.  Utilize critical thinking skills and analytical skills and have the ability to work under minimal supervision.  This position requires strong communication, customer service, interpersonal skills and telephone etiquette.  Must be able to react effectively and calmly in emergencies.  Cooperatively interact with the health care team to support and contribute to the shared group goals.  The completion of responsibilities are handled via a call center in an off-site location. 

Education/licensure: 

High school diploma or equivalent required.  Completion of medical terminology class preferred.  Bilingual English/Spanish preferred.

Experience/Knowledge: 

• Computer data entry experience / emphasizing speed and accuracy. 
• Experience in a medical office setting preferred.
• Requires advanced organizational skills and ability to manage multiple tasks.
• Requires advanced interview and communication skills.
• Functions as a team member and actively participates in continuous quality improvement activities.
• Demonstrates aptitude for logical and deliberate problem solving and decision making.
• Knowledge and understanding of medical terminology.